Who we are
This site is operated by Competition Heaven Ltd. Our registered details, company number and registered office are in the footer of every page. You can reach us at the email address on our contact page.
Your account
You must be 18 or over and resident in the United Kingdom to hold an account. One account per person. We may ask for identification at any time and will always do so before releasing a prize. Accounts opened with false details, and any entries made from them, are void.
You are responsible for keeping your password to yourself. Tell us straight away if you think someone else has used your account.
Your wallet
Your wallet holds one balance, in pounds and pence, and everything on this site is priced in it. It cannot be transferred to another account, and it stays in your wallet for as long as your account is open.
If we cancel a competition or a game, anything spent on it is returned to your wallet.
For withdrawals your balance is treated as three parts:
- **Cash.** Money you have paid in, money from selling a won prize back, and winnings once any play-through is met. Cash may be withdrawn at any time.
- **Free credit.** Welcome credit, top-up bonuses, referral credit, the free daily play and any goodwill credit we add. It spends exactly like cash, but it is subject to the play-through below before it can be withdrawn.
- **Winnings on free credit.** Anything you win while a play-through is outstanding. It is released at the same moment the free credit is.
Your wallet page shows all three, and your withdrawals page shows how far through a play-through you are.
Play-through on free credit
Free credit carries a play-through: it must be staked ten times its value before it, and anything won with it, converts to cash you can withdraw. £10 of free credit requires £100 staked; £30 of welcome credit requires £300.
Every entry and every game counts towards it in full, whichever part of your balance paid for it, and free credit is always spent before cash. If a play-through is met, the free credit and the winnings from it convert to cash in one movement and we tell you. If the free credit and its winnings are spent before it is met, the play-through ends with them.
**Money you have paid in carries no play-through.** A deposit can be withdrawn at any time.
We publish the multiple on this page and on your withdrawals page. If we change it, the change applies only to credit granted after we make it.
Withdrawals
You may withdraw any cash in your wallet to a UK bank account in your own name. The minimum withdrawal is £10, matching the minimum deposit.
When you make a request the amount leaves your balance immediately, so it cannot be spent while we are checking it. If we reject the request, or you cancel it before we pay it, the full amount goes back into your balance exactly as it was.
**Before your first payout we will check who you are.** You will be asked for a photograph of yourself and a photograph of your driving licence or passport. We hold these securely, only our staff can see them, and we delete them once the check is complete and our retention period has passed. We ask once — later withdrawals do not repeat the check.
We aim to pay within 24 hours and will always pay within 7 days of approving a request. We may refuse a request, and will tell you why, where we cannot verify your identity, where the account details are not yours, where entries or credit were obtained in breach of these terms, or where we are required to by law.
Payment
We accept debit cards. We do not accept credit cards, because tokens can be spent on instant-win competitions and the DCMS Voluntary Code of Good Practice for Prize Draw Operators does not permit credit cards to fund those.
Payments are processed by our payment provider. We do not store your full card number.
Spending limits and breaks
You can set a monthly spending limit at any figure, including £0, from your account. Reductions take effect immediately; increases take effect 24 hours after you request them. You can also suspend your account for a minimum of six months, which cannot be reversed early.
Entries
Entries are placed only when the skill question has been answered correctly, or, on a slider game, when the timed challenge has been passed. Once an entry is placed it cannot be withdrawn or refunded.
The number of tickets in a competition is fixed before it opens and is never increased. Per-person ticket limits, where they apply, are stated on the competition.
Prizes
Prizes are as described on the competition page. Where a cash alternative is offered, its amount is published on the same page and the winner chooses. Prizes are delivered free within mainland UK; delivery elsewhere is arranged case by case.
We will contact a winner using the details on their account within seven days of a draw. If we cannot reach a winner within 28 days, we may redraw and will say so publicly.
Things we are not responsible for
We are not responsible for post that arrives late or not at all, for a failure of your own internet connection, or for details you have entered incorrectly on your account. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
Changing these terms
We may change these terms. The date at the foot of this page shows when they last changed. A change never applies retrospectively to a competition you have already entered.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Last updated 30 Aug 2026.